Refund policy

At PharmEssence, every jar of The Everyday Face Cream is compounded by hand in small batches with the same care and precision applied in a clinical pharmacy setting. Because of the personal nature of skincare products and our commitment to safety and hygiene, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Orders If your order arrives damaged or there is an issue with your product, please contact us at hello@pharmessenceskincare.com within 7 days of delivery with a photo of the issue. We will make it right.

Wrong Item Received If you received the wrong item, contact us immediately at hello@pharmessenceskincare.com and we will resolve it promptly.

Questions We stand behind The Everyday Face Cream and want every customer to have a great experience. If you have any concerns about your order, reach out directly — we are always happy to help.

— Josh Cullen, PharmD Founder, PharmEssence